About Us

All new reservations of two months or less must be paid in full within 24 hours of booking submission. Any reservation longer than two months may be charged on a monthly basis, which must be established with Neighbourly North on a case-by-case basis. Your reservation is not confirmed until payment has been made.
Customers are advised to review our Terms & Conditions in detail.

Neighbourly North must be notified in writing of any request to cancel a reservation within 48 hours of completing the reservation, and at least fourteen (14) days ahead of the arrival date in order to avoid cancellation charges. Seven (7) days notice is required to avoid cancellation charges in excess of 50% of the total booking value. Cancellations less than seven (7) days ahead of the arrival date are not refunded.
Customers are advised to review our Terms & Conditions in detail.

Neighbourly North’s pricing automatically considers a 10% discount for week+ stays and a 20% discount for month+ stays. We are proud to offer preferred corporate rate agreements to customers that require a significant volume of room nights per year.

Some but not all of the locations where Neighbourly North has properties permit pets. In properties where pets are permitted, some restrictions may apply. A Pet Agreement must be signed by any Guest(s) wishing to accommodate their pet(s) in that Property. NOTE: Fees are applicable in all instances of pet stays. Failure to notify Neighbourly North of a pet will result in a fine of $500.00, all applicable pet charges and possible eviction.

Neighbourly North’s accommodations are guaranteed to be representative of the description provided. Guests are responsible to notify Neighbourly North within one business day (24-hour period) upon arrival should the guest(s) find accommodations to be other than as represented or have a concern which makes the accommodation less than acceptable. 

Neighbourly North will make every effort to remedy the issue as follows:

• Find and book the guest(s) another comparable property (in the event a substitute property is found which rents at a higher rate than originally booked, the guest(s) may be asked to pay the difference); or 
• If a comparable property is not available, all monies paid in advance for the unused portion of the reservation, plus one (1) additional night for the used portion, if applicable, will be refunded. In addition, other charges (i.e. incidentals) will be charged accordingly.

For the comfort of all of its guests, neighbours, and the community, Neighbourly North offers a smoke free environment, and a zero tolerance policy for parties, events, or disrespectful treatment of property and people. Customers are advised to review our Terms & Conditions in detail.

We believe that our icon, the Inukshuk, is symbolic of our mission to transform the lodging industry.

These man made stone landmarks have been used as a guide to travelers, providing comfort, advice, and orientation in the North for millennia. Neighbourly North celebrates the diverse history and culture of Canada’s North, and we hope to provide our guests an experience that encourages their learning and understanding of its many facets.

As a precursor to promoting our Northern brand with this icon, we engaged with our Inuit friends and governance bodies on its use.